How do I create a Mello account?
When you complete your first booking, an account will be automatically created for you. This means that you can save your details, so everything will be even quicker next time! All you have to do is go to your email and click the link to validate your account (remember to check junk if you don’t see the email). Thereafter, you can login using the link on the menu bar, or by visiting https://mello.launch27.com.
Do you service my area?
How much will it cost?
We are currently using a flat hourly rate for cleaning of £14/hour, and discounts are given for our regular customers. You’ll be able to see this on the booking page and on the home page using the dropdowns. A weekly service works out at £11.90/hr (15% off), while fortnightly comes to £12.60/hr(10% off), and a monthly service is £13.30/hr(5% off).
Do you bring your own cleaning supplies, products and equipment?
Yep! We’ll bring everything we need. If you would like us to use your own supplies or have any special requests, then please let us know either on the booking form, or beforehand via email or live chat.
If you set up a regular service and you have a vacuum cleaner we can use then that is helpful for us, but by no means a requirement.
Can I request special tasks or extras?
Generally we won’t mind helping you out with anything that doesn’t require a particularly specialist skill or equipment. Within reason, we are pretty flexible with what we can do for you each hour!